Use these techniques for 100 days. If you don’t feel like you’ve gained near-superhuman influence, I’ll give you your money back. All I ask is that you prove you’ve actually applied the strategies.
"Do not purchase this book if you are not ready for it. It's not for the faint of heart, but worth it if you are."
"Look, I used to be the person who dreaded every single customer complaint. If you’re in customer service, you know exactly what I mean.The Karens of the world come at me full force and I just hold on for dear life. Angry emails all day, every day. I figured that’s just how it was.I read the book, and I swear, it’s like I’ve learned how to speak fluent Karanese. Instead of reacting and getting steamrolled, I can now guide the conversation and somehow end up with happy repeat customers from people who started off furious.Now, I almost feel like I’m the one in control of these tickets. Me? In control?! Customer service doesn’t have to be a battle anymore and honestly I’m kind of loving it now.If you deal with customers for a living, grab this book. You need it."
"I was scared to use these techniques on people, for fear I'd hurt someone, but it's quite the opposite in practice."
"This book is truly worth every penny you spend"
"Excellent book. Opened my eyes to reality."
"Reading this book felt like stepping into a chamber of secrets I never knew existed"